For Home Health Agencies
Stop building schedules in spreadsheets
Home health agencies live and die on coordinator productivity, drive time, and visit completion. Capillary Health turns the daily 4-hour scheduling problem into a 90-second optimized solve, then re-optimizes through the day as cancellations and add-ons come in.
Why agencies move off spreadsheets
Most home health agencies still build the daily plan by hand. A coordinator pulls the visit list, looks at the clinician roster, and assembles assignments based on geography, availability, and tribal knowledge of who works well with whom. It is skilled work, and it consumes a meaningful fraction of every operations leader's morning.
The problem is not the coordinator. It is that this is a combinatorial optimization problem with hundreds of variables, and humans are not wired to find the global optimum. Even an experienced coordinator typically produces a plan with 15 to 30 percent more drive time than a solver does. Over a year, that is real census capacity left on the floor.
Capillary Health does the optimization. The coordinator stays in the loop, makes the judgment calls a model cannot make, and runs the day from a command center instead of a spreadsheet.
What you get
- Coordinator time saved on the daily build (typical: 2 to 4 hours per day)
- Drive miles reduced through real route optimization, not nearest-neighbor heuristics
- Visits-per-day capacity recovered without adding headcount
- OASIS time-window compliance baked into the scheduling constraint set
- Continuity-of-care scoring that prefers same-clinician assignments where possible
- Workload balanced across clinicians so the same person is not always taking the longest day
Operations research basis: Atta et al. (2025), A Concise Review of the Home Health Care Routing and Scheduling Problem, Operations Research Perspectives 15, 100347.
Onboarding without an EHR project
You do not need an EHR integration on day one. Most agencies start with CSV or XLSX upload from their existing scheduling system. Once value is proven, we build direct integrations with your EHR or care coordination platform on the timeline that fits your IT roadmap.
Most agencies are running optimized routes within three weeks of signing.
Get your morning back
Send us a sample of last week's schedule and we will show you what optimized routing would have produced.